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The Westin Palace, Madrid

Plaza De Las Cortes, 7, Madrid, Spain, 28014  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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The Westin Palace, Madrid

Paid Wi-Fi

EUR 19 per day

Parking

EUR 38.77 per day

Luggage storage
24-hour services

24-hour reception

24-hour room service

Food/ Drinks

Bar/ Lounge area

A la carte restaurant

Cafe

Picnic area/ Tables

Shuttle

Paid shuttle service

Fitness/ Gym

Fitness centre

Spa and relaxation

Jacuzzi

Massage

Solarium

Spa & wellness centre

Editorial review:

The Westin Palace has a long history. Opened in 1911 as a hotel after having served as the palace of the Dupe de Lerma, it is Madrid’s second luxury hotel. Its rival is the Hotel Ritz, which sits across it from the Plaza de Neptuno. After the Ritz banned performers and celebrities in the early 20th century, Westin Palace became the choice hotel for celebrities. Mata Hari lived here during WWI and it’s said that her ghost still occupies the corridors. Hemingway, Dali and Lorca frequented the cocktail bar. Perhaps this hotel is not as exclusive and snooty as the Ritz, but it is still extravagant.

Verified Reviews:

  • Modern facilities - Liked having a mini bar fridge - Wonderful value
  • Parking was expensive - Rooms are classical - Beautiful lobby
  • 22 euro for internet access - Beautiful decor - Was very comfortable
  • No pool - Great bathrooms - Nice breakfast
  • Great location - Staff was friendly - Comfortable rooms

Overview

Featuring a solarium, a beauty shop and a barber shop, the 5-star Westin Palace Madrid offers 470 modern guestrooms. Founded in 1912, the hotel underwent a renovation in 1997.

Guests will enjoy an unique location in the center of a business area at a close proximity to a gallery, a museum and a theater as well as a botanical garden and parks. Westin Palace Madrid is within about 10 minutes' walk of the center of Madrid.

Royal Palace is 1.5 km from the hotel and Gran Via is about 7 km away.

A 5-minute stroll will take you to Chueca subway station. Guests can reach Barajas airport within 20 minutes' drive.

Rooms

This classic hotel comprises of rooms like junior king suite, premium deluxe king room and royal king suite with chic decor and such comforts as TV with satellite channels, a safe, a refrigerator, a pantry and a work desk. The rooms look on to the city. These rooms have carpet floor and original furniture.

Eat & Drink

Every day a perfect continental breakfast is served. The onsite restaurant specializes in international cuisine. There is an onsite Palace bar to relax in. Guests can share a meal in Vips Neptuno and Asia Gallery, located about 50 meters away.

You can start your day with a buffet breakfast, which costs EUR 35 per person per night. 

Services

The hotel offers a gift shop, a cloakroom and a bookstore for general needs and a slide projector, a conference room and a photocopier for corporate travelers.

Relax

Westin Palace Madrid delights guests with a spa area, a Jacuzzi and a sauna. Such fitness options as a gym and a fitness center are available on site.

Internet

Wireless internet is available in the hotel rooms at EUR 19 per day.

Wireless internet is available in public areas for free.

Guest Parking

Private parking is possible on site at EUR 38.77 per day.

Number of floors:   6.  Number of rooms:   470.

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Facilities

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • No parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Luggage storage
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Gay friendly
  • Lobby
  • Florist/Flower shop
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness centre

Services

  • Paid shuttle service
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Limousine service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • A la carte restaurant
  • Cafe
  • Bar/ Lounge area
  • Picnic area/ Tables
  • Dinner
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Projector
  • Microphone
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • DVDs/ Videos for children

Spa & Leisure

  • Spa & wellness centre
  • Solarium
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • City view

Room features

  • Paid Wi-Fi in rooms
  • Air conditioning
  • Heating
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Terrace
  • Wardrobe
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Hair dryer
  • Toilet

Media

  • Flat-screen TV
  • Internet television
  • Paid films
  • Direct dial telephone
  • CD player
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

One child
0 - 2 years
Cot FREE
One child
3 - 12 years
Extra bed EUR 55
Children above
12 years or adults
Extra bed EUR 55
Maximum capacity of cots and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are allowed on request.

How to reach hotel

hotel The Westin Palace, Madrid Madrid location
Show big map »

Hotel Address:

Plaza De Las Cortes, 7, Madrid, Spain, 28014

Get directions
Airports
Train
  • Atocha's Train Station
    3000 ft
  • Atocha Train Station
    3000 ft
Underground
  • Tirso de Molina
    2700 ft
Restaurants
  • Asia Gallery (cuisine: Asian)
    200 ft
  • Estado Puro
    400 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    6
  • Number of rooms:
    470

Hotel Awards

SpanishHOTEL AWARDSRecommendedMadridThe Westin Palace, Madrid

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Spain

Use Badge

Rooms and availability

The Westin Palace, Madrid photos Room
Premium Twin Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Queen-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Internet access
  • Slippers
  • Work desk
  • Ironing facilities
  • Living room
  • Clothes rack
  • Carpeted floor
  • Soundproofed windows
  • Telephone
  • Accessible by lift
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Non-feather pillows
  • Dining:Mini-bar
  • Fridge
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
The Westin Palace, Madrid photos Room
Premium King Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Internet access
  • Slippers
  • Work desk
  • Ironing facilities
  • Living room
  • Clothes rack
  • Carpeted floor
  • Soundproofed windows
  • Telephone
  • Accessible by lift
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Non-feather pillows
  • Dining:Mini-bar
  • Fridge
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
The Westin Palace, Madrid photos Room
Premium Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Ironing facilities
  • Telephone
  • Accessible by lift
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Dining:Mini-bar
  • Bottled water
  • Media:Satellite TV
  • Socket near the bed
  • Wake up service
Room Description:

Deluxe|Premium Single Room (Double bed)

The Westin Palace, Madrid photos Room
Classic Room
City view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 King-size bed, 2 Single beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Heating
  • Pets allowed
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Clothes rack
  • Carpeted floor
  • Soundproofed windows
  • Connecting room
  • Voice mail
  • Telephone
  • Accessible by lift
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Non-feather pillows
  • Dining:Mini-bar
  • Fridge
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Standard|King Bed Or 2 Single Beds Or Queen Bed; Heavenly Bed, Internet For A Fee, Smart Tv, Classical Furniture Unrestricted BB

The Westin Palace, Madrid photos Room
City Single Room
City view
  • Max occupancy:

    1 person

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Ironing facilities
  • Telephone
  • Accessible by lift
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Dining:Mini-bar
  • Bottled water
  • Media:Satellite TV
  • Socket near the bed
  • Wake up service
Room Description:

Standard|Standard Single Room with City View (Double bed)

The Westin Palace, Madrid photos Room
Junior Suite
  • Room size:

    540 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 King-size bed, 1 Single bed, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Free internet access
  • Heating
  • Pets allowed
  • Slippers
  • Balcony
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Clothes rack
  • Carpeted floor
  • Soundproofed windows
  • Connecting room
  • Voice mail
  • Telephone
  • Accessible by lift
  • Laptop safe box
  • Dustbin
  • Bathroom:Additional bathroom
  • Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Guest toilet
  • Bedding:Cots
  • Non-feather pillows
  • Rollaway bed
  • Dining:Mini-bar
  • Dining area
  • Fridge
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
The Westin Palace, Madrid photos Room
Deluxe Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 King-size bed, 2 Single beds, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Free internet access
  • Slippers
  • Balcony
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Clothes rack
  • Carpeted floor
  • Soundproofed windows
  • Connecting room
  • Voice mail
  • Telephone
  • Accessible by lift
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Non-feather pillows
  • Rollaway bed
  • Dining:Mini-bar
  • Fridge
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
The Westin Palace, Madrid photos Room
Executive Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 2 Single beds or 1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Free internet access
  • Heating
  • Pets allowed
  • Slippers
  • Balcony
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Clothes rack
  • Carpeted floor
  • Soundproofed windows
  • Connecting room
  • Voice mail
  • Telephone
  • Accessible by lift
  • Laptop safe box
  • Dustbin
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Toilet
  • Bedding:Cots
  • Non-feather pillows
  • Rollaway bed
  • Dining:Mini-bar
  • Fridge
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
The Westin Palace, Madrid photos Room
Executive Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Bathtub
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Ironing facilities
  • Connecting room
  • Telephone
  • Accessible by lift
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Dining:Mini-bar
  • Bottled water
  • Media:Satellite TV
  • Socket near the bed
  • Wake up service
Room Description:

Deluxe|Executive Single Room (Double bed)

The Westin Palace, Madrid photos Room
Executive Suite
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 King-size bed, 1 Single bed, Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Free internet access
  • Slippers
  • Balcony
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Clothes rack
  • Carpeted floor
  • Soundproofed windows
  • Connecting room
  • Voice mail
  • Telephone
  • Accessible by lift
  • Laptop safe box
  • Dustbin
  • Bathroom:Additional bathroom
  • Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Shower cap
  • Guest toilet
  • Bedding:Cots
  • Non-feather pillows
  • Rollaway bed
  • Dining:Mini-bar
  • Dining area
  • Fridge
  • Bottled water
  • Media:Flat-screen TV
  • Universal AC/DC adapters
  • Socket near the bed
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • CD player
  • Radio
Premium Room Matrimonial
  • Max occupancy:

    3 persons

  • Bed type:

    1 Single bed, Sleeping arrangements for 3 persons

  • Check Prices
Premium Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Deluxe|Premium Triple Room

Basic Room
City view
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Non-smoking
    • Air conditioning
    • + More
  • General:Free internet access
  • Safe deposit box
  • Seating area
  • Connecting room
  • Voice mail
  • Telephone
  • Bathroom:Bathrobe
  • Bedding:Rollaway bed
  • Dining:Bottled water
  • Media:Television
  • Wake up service
King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Single bed, 1 Double bed

  • Check Prices
Room Description:

DOUBLE KING SIZE BED. BED & BREAKFAST. Non refundable

Leisure King Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 1 King-size bed, 2 Single beds

  • Check Prices
Room Description:

1K BED:JUNIOR SUITE NON-SMOKING:HEAVENLY BED :SITTING AREA:INTERNET FOR FREE:SMART TV

Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Suite

Junior King Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 2 Single beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:Internet access
  • Seating area
Room Description:

1 King BedRelax - In-room massage availableInternet - WiFi and wired Internet access Entertainment - LED television with premium channelsFood & Drink - 24-hour room service and minibarSleep - Pillowtop bed, premium bedding, and turndown service Bathroom - Private bathroom, deep soaking bathtub Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on requestComfort - Air conditioning and daily housekeepingNon-Smoking 

Deluxe Single Room
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed, 1 Double bed

  • Check Prices
Room Description:

Deluxe|SINGLE DELUXE.

Deluxe Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Premium Deluxe Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds or 1 King-size bed, 2 Single beds, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Non-smoking
    • Heating
    • Balcony
    • + More
  • General:Free internet access
  • Safe deposit box
  • Pets allowed
  • Connecting room
  • Voice mail
  • Telephone
  • Bathroom:Hair dryer
  • Bathrobe
  • Bedding:Rollaway bed
  • Dining:Mini-bar
  • Fridge
  • Bottled water
  • Media:Cable/satellite TV
  • Wake up service
  • Radio
Room Description:

Deluxe|King Bed; Premium Deluxe Non-smoking Rm, Heavenly Bed, Internet For A Fee, Smart Tv, Bottled Water Unrestricted BB

Executive King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:Internet access
Room Description:

Deluxe|EXECUTIVE 2 Single Beds King Bed Flex Breakfast

Executive King Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 2 Single beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:Internet access
  • Seating area
Room Description:

Executive Suite (1 King Bed). BED & BREAKFAST. Dynamic product

Executive Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Royal Suite
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Non-smoking
    • Bathtub
    • Balcony
    • + More
  • General:Free internet access
  • Safe deposit box
  • Heating
  • Pets allowed
  • Seating area
  • Connecting room
  • Voice mail
  • Telephone
  • Bathroom:Hair dryer
  • Bathrobe
  • Bedding:Rollaway bed
  • Dining:Mini-bar
  • Dining area
  • Fridge
  • Media:Cable/satellite TV
  • 220 V AC
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Suite|Royal Suite Non-smoking, Steambath, Heavenly Bed, Spacious Lounge And Dining, Loewe Amenities Unrestricted BB

The Westin Palace, Madrid Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • Plaza de Oriente4400 ft
    opposite Palacio Real
  • Calle Princesa1.1 mi
    Plaza de Espana
  • Puerta de Europa - Torres Kio 3.4 mi
    Plaza de Castilla
  • Puerta de Toledo 1.0 mi
    MadridSpain
  • Paseo de la Castellana 2.7 mi
    28046 MadridSpain

Near the hotel

  • Paseo del Prado 800 ft
    Paseo del Prado Paseo Del Prado, 1
  • Plaza de Cibeles1700 ft
    Calle Alcala and Paseo de Recoletos
  • Puerta de Alcala 2500 ft
    Plaza de la Independencia, 1
  • Plaza de Santa Ana1500 ft
    Plaza Santa Ana s/n
  • Puerta del Sol 2300 ft
    C. Mayor C. Alcala
  • Plaza Mayor3300 ft
    Calle Gerona 4

Restaurants nearby

  • Asia Gallery200 ft

    Address: Plaza Cortes, 7
    Phone: +34 913 60 00 49 ‎

    61% likes this, based on 74 reviews
    Cuisine: Asian

  • La Rotonda200 ft

    Address: The Westin Palace
    Phone: +34 91 360 80 00

    79% likes this, based on 38 reviews
    Cuisine: Mediterranean, International
    Price Range: USD 13 - USD 100

  • Ginza200 ft

    Address: Plaza Cortes, 3
    Phone: +34 914297619

    59% likes this, based on 59 reviews
    Cuisine: Japanese

  • Estado Puro400 ft

    Address: Plaza de Canovas del Castillo, 4
    Phone: +34913302400

    58% likes this, based on 192 reviews
    Price Range: USD 35 - USD 71

  • Faborit Cortes200 ft

    Address: Pl. de las Cortes, 4

    65% likes this, based on 23 reviews

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    6
  • Number of rooms:
    470

Hotel Awards

SpanishHOTEL AWARDSRecommendedMadridThe Westin Palace, Madrid

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Spain

Use Badge

Cities nearby
  • Coslada hotels - 11 km
  • Alcorcon hotels - 13 km
  • Getafe hotels - 13 km
  • Boadilla del Monte hotels - 15 km
  • Alcobendas hotels - 15 km
  • Majadahonda hotels - 16 km
  • Pozuelo de Alarcon hotels - 10 km
  • Leganes hotels - 11 km
  • San Sebastian de los Reyes hotels - 16 km
  • San Fernando De Henares hotels - 14 km

The Westin Palace, Madrid Reviews

Guest reviews are submitted by our customers after their stay at The Westin Palace, Madrid

7.8
FabulousBased on224 reviews

Rating by category:

Rooms
8.5
Location
10.0
Service
9.0
Dining
10.0

Guest reviews

  • Group of friends
    9.6

    I liked the friendly staff at the reception,the comfort of the hotel room and the great breakfast buffe.

    The hotel is situated downtown where a lot of reconstructions take place.It is therefore noisy and the access is difficult. But it is not the hotelś fault:(

  • Older travelers
    7.0

    The room was very comfortable and the breakfast was very enjoyable with lots of variety. It was very centrally situated within easy reach of museums and railway station.

    It was disappointing that there was no shower gel/bath foam in the bathrooms.There is usually a wide array of toiletries available in 5 star hotels.This was rather unusual.

  • Family with children
    7.0

    That hotel of best points are location and famous name.

    That hotel's staff is very negligent attitude, and their misstake doesn't admit.

  • Family with children
    10.0

    The service was impeccable. Roll away & connecting room service was done immediately upon our arrival. And bags were brought to the room before we could get up the elevator. Loved that!

    Super expensive wifi!!! Please, after we pay so much for the room, can't you lower this?

  • Older travelers
    9.2

    Absolutely beatiful hotel with very comfortable clean rooms, in central location

  • Single
    5.0

    Location is the good point of this hotel.

    We were disappointed by cold blooded staffs. Double bed room on smoking floor was assigned to us even though we requested twin bed room on non-smoking floor, which request was explicitly accepted by reception. After several complaints and long-time wait, we were taken to a right room, but with a glitch on mini bar ("never open door"). When we asked cleaning staffs on the corridor, they told us a couple of bottles of water are supposed to be placed in the room for compliments, which was not the case of our room. We complained again, and surprisingly a reception staff treated me like a homeless begging for a bottle of water. We were shocked and requested another staff for investigation, but in vain. No apologise at check-out, either.

  • Older travelers
    8.2

    I thought the bed in our room was not very comfortable but otherwise everything was fine.

  • Older travelers
    10.0

    Elegant, very centrally located, luxe hotel

  • Older travelers
    6.2

    very comfortable bed and lovely bathroom lovely breakfast room even though cooked breakfast was only fair

    when we first arrived we were shown to a horrible dark room at the back of the hotel on the 6 th floor. We immediately asked to move and were told there were no other rooms by the rec eptionist however when we went down again another receptionist showed us another room which was on first floor at side of building which was much nicer .They were going to give this to an another couple who checked in aftrer us. This is the second time i have been allocated an inferior room when booking through booking .com and i hope it wont happen again as i have another hotel booked through you in july.marie obrien

  • Family with children
    9.2

    Central location made for easy exploration and hotel lobby was beautiful

  • Family with children
    8.8

    I like the hotle location, facilities and rooms .

  • Group of friends
    8.8

    All the employees are excellent. But for business trips, the hotel was poor. Meeting room is not convenient. A room is dedicated for business meetings.

  • Family with children
    8.2

    Clean Very polite, helpful and friendly central

    Wi-fi is not included in the room price. Windows cannot be opened.

  • Couple
    6.6

    Friendly staff. Excellent location. Unusefel bed for young couple stay. We were very astonished about hair dryer. Only one old and cheap for all hotel. We should waiting for another guest finishing.

  • Family with children
    7.4

    in September through the company Booking  I booked two rooms at the beginning of November for 3 nights. As I travel with my children, asked to prepare two connection rooms . Hotel immediately debited from my credit card all the  amount of accommodation. But when we arrived at the hotel on November 2 hotel manager 30 minutes looking for a room, located on at least one floor.  eventually found two rooms on one floor, between which there were 5 numbers. I do not understand what is the point to ask about any comfort in advance if it is still all decided on the day of arrival. Means  lucky or not.

How to reach hotel

hotel The Westin Palace, Madrid Madrid location
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Hotel Address:

Plaza De Las Cortes, 7, Madrid, Spain, 28014

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Airports
Train
  • Atocha's Train Station
    3000 ft
  • Atocha Train Station
    3000 ft
Underground
  • Tirso de Molina
    2700 ft
Restaurants
  • Asia Gallery (cuisine: Asian)
    200 ft
  • Estado Puro
    400 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    6
  • Number of rooms:
    470

Hotel Awards

SpanishHOTEL AWARDSRecommendedMadridThe Westin Palace, Madrid

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in Spain

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